Retail and hospitality

Great retail and hospitality staff make every customer feel welcome. Identify people with the right blend of service-led skills to turn every interaction into a brilliant experience.

Testing the core dimensions of each role

Our assessments are built around Vero dimensions. These are made up of values, traits and strengths. A total of 16 dimensions combine a range of characteristics that candidates can be assessed on, with each weighted differently depending on the role. We've used the best combination of dimensions and weightings for each specific role, so you can find the right fit.

What sets standout retail and hospitality talent apart

Vero Assess maps each role to the specific traits, values and strengths it demands. Swipe through what that looks like in practice.

High calibre customer service

Populate your frontline workforce with natural problem-solvers who stay positive under pressure.

Put people at ease

Warmth, easy conversation and an understanding of when to step back, are all crucial tools for retail and hospitality staff. Vero Assess identifies people-friendly talent who can deliver service that hits the spot.

Find flexible fast thinkers

The world comes at you fast on a busy shop floor or packed service shift. We find people who stay composed, adapt quickly and resolve issues without missing a beat.

Recruit team players

When people work together on the shop floor or front of house, it enhances both the customer and employee experience. Test for talent that understands there's no I in team.

Develop brand ambassadors

Look for people who take pride in their work and are keen to develop the product knowledge that'll ensure they become positive and professional representatives of your organisation.

01

Quick

Go live as fast as 48 hours after purchase

02

Cost effective

Rapid set-up, validated shortlists, transparent costs

03

High volume

Assess thousands of applicants

04

Flexible

Test for the roles you need in the volumes you require

Role roster

Choose your roles.

Barista

Prepares and serves coffee and other drinks

Strengths

Attention to detail · Works quickly when busy · Strong customer service skills

Hospitality Front of House Team Member

Delivers front-of-house service to guests

Strengths

Communication · Attentiveness · Positive customer-focused attitude

Kitchen Team Member / Kitchen Porter

Contributes to kitchen operations and maintains cleanliness

Strengths

Reliability · Teamwork · Ability to work efficiently under pressure

Retail Sales Assistant / Sales Associate

Helps customers in-store and contributes to sales

Strengths

Customer service · Product knowledge · Friendly and approachable

Retail Supervisor / Shift Leader

Oversees store operations during shifts and maintains performance standards

Strengths

Leadership · Organisation · Ability to motivate teams

Plans for every team size

Whether you're hiring for one role or scaling to fifty, there's a plan that fits. Every plan includes our science-backed assessments.

Save 10% with annual billing
Starter

A one-off package of assessments to trial how Vero Assess works for a single role.

£3,500
  • Up to 250 candidates
  • 1 job role
  • Available to use for 12 months or until you have used your candidate credits

Upgrade from our Starter package and we'll take the £3,500 cost off your first subscription.

Essential

Higher volumes and lower per candidate costs.

£9,000/yr

Everything in Starter, plus:

  • Up to 1,000 candidates
  • Up to 5 job roles
  • Annual
Growth

Scale your hiring across multiple roles and higher volumes.

£18,000/yr

Everything in Essential, plus:

  • Up to 2,500 candidates
  • Up to 20 job roles
  • Annual
Scale

Full platform access for high-volume, multi-role hiring.

£30,000/yr

Everything in Growth, plus:

  • Up to 6,000 candidates
  • Access to all 50 roles
  • Annual

Everything that’s included

A side-by-side breakdown of features, limits and integrations across every plan.

Starter
Essential
Growth
Scale
Role Campaign Packs
1
5
20
Unlimited
Candidate credits
250
1,000
3,000
6,000
Admin Users
1
1
5
Unlimited
Standard Candidate Feedback Report

Looking for something more bespoke?

We can also build tailored assessments for hiring, development or training, and end-to-end solutions that take candidates from initial application through to onboarding and beyond.