Claims and collections

Find claims and collections professionals who take high-stress moments in their stride and treat customers with sensitivity that supports relationships and protects your business.

Testing the core dimensions of each role

Our assessments are built around Vero dimensions. These are made up of values, traits and strengths. A total of 16 dimensions combine a range of characteristics that candidates can be assessed on, with each weighted differently depending on the role. We've used the best combination of dimensions and weightings for each specific role, so you can find the right fit.

What sets standout claims and collections talent apart

Vero Assess maps each role to the specific traits, values and strengths it demands. Swipe through what that looks like in practice.

Embed clarity and care

Challenging claims and collections situations call for calm, thoughtful communicators who make fair, confident decisions.

Find clear thinkers

Claims and collections roles need people who stay composed, absorb information quickly and communicate with confidence when conversations get tough.

Enable calm conversations

Our assessments reveal candidates with the emotional intelligence to reduce tension and listen deeply while gathering the information they need.

Ensure accuracy

Overlooked or inaccurate details can impact payouts, compliance or financial recovery. That’s why we test the ability to consistently follow structured processes.

Build teams that stay the course

These roles can be demanding. Vero Assess uncovers individuals with the staying power needed to succeed, and stick, in challenging environments.

01

Quick

Go live as fast as 48 hours after purchase

02

Cost effective

Rapid set-up, validated shortlists, transparent costs

03

High volume

Assess thousands of applicants

04

Flexible

Test for the roles you need in the volumes you require

Role roster

Choose your roles.

Claims Handler

Manages insurance claims from first contact through to resolution

Strengths

Attention to detail · Communication · Sound judgement

Claims Investigator / Fraud Screening Analyst

Reviews claims for accuracy and investigates potential fraud

Strengths

Analytical thinking · Attention to detail · Critical judgement

Collections Agent

Contacts customers to recover outstanding payments

Strengths

Negotiation · Resilience · Ability to handle difficult conversations

Credit Controller / Collections Team Leader

Oversees credit control activity and leads collections teams

Strengths

Leadership · Financial awareness · Strong decision-making and communication

First Notification of Loss Agent

Takes initial loss reports and gathers accurate information

Strengths

Empathy · Active listening · Clear information capture

Plans for every team size

Whether you're hiring for one role or scaling to fifty, there's a plan that fits. Every plan includes our science-backed assessments.

Save 10% with annual billing
Starter

A one-off package of assessments to trial how Vero Assess works for a single role.

£3,500
  • Up to 250 candidates
  • 1 job role
  • Available to use for 12 months or until you have used your candidate credits

Upgrade from our Starter package and we'll take the £3,500 cost off your first subscription.

Essential

Higher volumes and lower per candidate costs.

£9,000/yr

Everything in Starter, plus:

  • Up to 1,000 candidates
  • Up to 5 job roles
  • Annual
Growth

Scale your hiring across multiple roles and higher volumes.

£18,000/yr

Everything in Essential, plus:

  • Up to 2,500 candidates
  • Up to 20 job roles
  • Annual
Scale

Full platform access for high-volume, multi-role hiring.

£30,000/yr

Everything in Growth, plus:

  • Up to 6,000 candidates
  • Access to all 50 roles
  • Annual

Everything that’s included

A side-by-side breakdown of features, limits and integrations across every plan.

Starter
Essential
Growth
Scale
Role Campaign Packs
1
5
20
Unlimited
Candidate credits
250
1,000
3,000
6,000
Admin Users
1
1
5
Unlimited
Standard Candidate Feedback Report

Looking for something more bespoke?

We can also build tailored assessments for hiring, development or training, and end-to-end solutions that take candidates from initial application through to onboarding and beyond.